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Helpdesk Tools in 2026

Spiceworks

★★★★☆ 4.1 (8,000)
Customer Support Helpdesk

A free IT help desk and network management tool for IT professionals with ticketing and community support.

osTicket

★★★★☆ 4.0 (5,000)
Customer Support Helpdesk

A free open-source support ticket system with email integration, custom forms, and ticket routing for help desk operations.

LiveAgent

★★★★★ 4.5 (4,000)
Customer Support Helpdesk

A full-featured help desk software with ticketing, live chat, call center, and social media support at affordable pricing.

Kayako

★★★★☆ 4.0 (3,000)
Customer Support Helpdesk

A unified customer service platform with live chat, email, social, and self-service support for growing businesses.

Zoho Desk

★★★★☆ 4.3 (8,000)
Customer Support Helpdesk

A context-aware help desk software from Zoho with multi-channel ticketing, AI assistant, and process automation.

Salesforce Service Cloud

★★★★☆ 4.3 (10,000)
Customer Support Helpdesk

Salesforce's enterprise customer service platform with case management, AI-powered service, and omnichannel support.

HubSpot Service Hub

★★★★☆ 4.3 (6,000)
Customer Support Helpdesk

HubSpot's customer service software with ticketing, knowledge base, and customer feedback tools integrated with the HubSpot CRM.

Dixa

★★★★☆ 4.3 (1,000)
Customer Support Helpdesk

A conversational customer service platform with intelligent routing, side conversations, and quality assurance for modern teams.

Kustomer

★★★★☆ 4.3 (2,000)
Customer Support Helpdesk

A CRM-powered customer service platform with AI automation and a timeline view of every customer interaction.

Gladly

★★★★★ 4.6 (1,200)
Customer Support Helpdesk

A radically personal customer service platform that organizes support around people instead of tickets.

Help Scout

★★★★★ 4.5 (5,000)
Customer Support Helpdesk

A customer support platform designed for growing teams with shared inbox, knowledge base, and in-app messaging.

Freshdesk

★★★★★ 4.4 (12,000)
Customer Support Helpdesk

A cloud-based customer support platform with multichannel ticketing, automation, and self-service capabilities at competitive pricing.

Zendesk

★★★★☆ 4.3 (15,000)
Customer Support Helpdesk

A comprehensive customer service platform offering ticketing, messaging, live chat, and knowledge base for businesses of all sizes.