Gifts

Culture

Reviews

Local Spots

HubSpot Service Hub

★★★★☆ 4.3 (6,000 reviews)
Analytics Automation Cloud Based Free Tier Integrations
Freemium Free-$130/seat/month

Overview

HubSpot's customer service software with ticketing, knowledge base, and customer feedback tools integrated with the HubSpot CRM.

Key Features

  • Ticketing
  • Knowledge base
  • Customer feedback
  • Live chat
  • Conversational bots
  • Customer portal
  • SLA management
  • Omnichannel

Pros

  • HubSpot CRM integration
  • Good free plan
  • Easy to use
  • All-in-one platform

Cons

  • Expensive at scale
  • Limited customization
  • CRM dependency
  • Feature gaps vs Zendesk

HubSpot Service Hub Pricing Plans

Free

$0

  • ✓ basic ticketing
  • ✓ live chat
  • ✓ calling
MOST POPULAR

Starter

$20/seat/mo

  • ✓ simple automation
  • ✓ conversation routing

Professional

$100/seat/mo

  • ✓ SLA
  • ✓ knowledge base
  • ✓ customer portal

Enterprise

$130/seat/mo

  • ✓ custom objects
  • ✓ playbooks
  • ✓ goals

Company Info

Founded2018
HeadquartersCambridge, MA

Own HubSpot Service Hub?

Claim this profile to add your website link, custom description, and get a verified badge.

$50/month or $350/year (save $250)

HubSpot Service Hub Alternatives & Competitors

Looking for something different? Here are the top alternatives to HubSpot Service Hub:

Gainsight

★★★★☆ 4.3 (3,000)
Customer Success Customer Support

The leading customer success platform for managing customer health, driving adoption, and reducing churn for B2B SaaS companies.

Zoho Desk

★★★★☆ 4.3 (8,000)
Customer Support Helpdesk

A context-aware help desk software from Zoho with multi-channel ticketing, AI assistant, and process automation.

Statuspage

★★★★★ 4.4 (5,000)
Customer Support Status Monitoring

An Atlassian status communication platform for keeping users informed about system availability and incidents.

Tettra

★★★★★ 4.4 (800)
Customer Support Documentation

A knowledge management tool for teams with AI-powered answers, content verification, and Slack integration.

ChurnZero

★★★★★ 4.5 (2,000)
Customer Success Customer Support

A real-time customer success platform for subscription businesses with customer health monitoring and automated engagement.

LiveAgent

★★★★★ 4.5 (4,000)
Customer Support Helpdesk

A full-featured help desk software with ticketing, live chat, call center, and social media support at affordable pricing.

Vitally

★★★★★ 4.6 (800)
Customer Success Customer Support

A modern customer success platform with powerful productivity features, health scoring, and project management for CS teams.

Whatfix

★★★★★ 4.4 (1,500)
Customer Support Digital Adoption

A digital adoption platform providing interactive walkthroughs, knowledge base, and analytics for enterprise applications.