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Gainsight

★★★★☆ 4.3 (3,000 reviews)
AI Powered Analytics Automation Cloud Based Enterprise
Enterprise only Custom pricing

Overview

The leading customer success platform for managing customer health, driving adoption, and reducing churn for B2B SaaS companies.

Key Features

  • Customer health scores
  • Lifecycle management
  • Playbooks
  • Journey orchestration
  • Revenue optimization
  • Analytics
  • Surveys
  • Product analytics

Pros

  • Industry leader in CS
  • Comprehensive features
  • Strong analytics
  • Good playbooks

Cons

  • Very expensive
  • Complex implementation
  • Steep learning curve
  • Enterprise-only

Gainsight Pricing Plans

CS

Custom

  • ✓ health scores
  • ✓ playbooks
  • ✓ analytics
MOST POPULAR

PX

Custom

  • ✓ product analytics
  • ✓ engagement

inSided

Custom

  • ✓ community
  • ✓ knowledge base

Company Info

Founded2009
HeadquartersSan Francisco, CA

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$50/month or $350/year (save $250)

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