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Zoho Desk

★★★★☆ 4.3 (8,000 reviews)
AI Powered Analytics Cloud Based Free Tier Integrations
Freemium Free-$40/user/month

Overview

A context-aware help desk software from Zoho with multi-channel ticketing, AI assistant, and process automation.

Key Features

  • Multi-channel ticketing
  • Zia AI assistant
  • Workflow automation
  • Knowledge base
  • Self-service portal
  • SLA management
  • Analytics
  • Telephony

Pros

  • Affordable
  • Good Zoho integration
  • AI assistant
  • Free plan available

Cons

  • Interface can feel dated
  • Limited integrations outside Zoho
  • Support varies
  • Mobile app needs improvement

Zoho Desk Pricing Plans

Free

$0

  • ✓ 3 agents
  • ✓ email ticketing
  • ✓ help center
MOST POPULAR

Express

$7/user/mo

  • ✓ social
  • ✓ instant messaging
  • ✓ web forms

Standard

$14/user/mo

  • ✓ SLA
  • ✓ workflow
  • ✓ telephony

Professional

$23/user/mo

  • ✓ AI
  • ✓ custom modules

Enterprise

$40/user/mo

  • ✓ multi-department
  • ✓ live chat
  • ✓ guided conversations

Company Info

Founded1996
HeadquartersChennai, India

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