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Kayako

★★★★☆ 4.0 (3,000 reviews)
Analytics Automation Cloud Based Integrations Mobile App
Subscription $30-$60/agent/month

Overview

A unified customer service platform with live chat, email, social, and self-service support for growing businesses.

Key Features

  • Unified inbox
  • Live chat
  • Email support
  • Social support
  • Knowledge base
  • Automation
  • Reporting
  • Customer journeys

Pros

  • Unified customer view
  • Good journey mapping
  • Affordable
  • Multi-channel

Cons

  • Dated interface
  • Fewer integrations
  • Smaller user base
  • Development has slowed

Kayako Pricing Plans

Growth

$30/agent/mo

  • ✓ live chat
  • ✓ email
  • ✓ knowledge base
MOST POPULAR

Scale

$60/agent/mo

  • ✓ custom roles
  • ✓ advanced reporting
  • ✓ SSO

Company Info

Founded2001
HeadquartersLondon, UK

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$50/month or $350/year (save $250)

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